General Terms and Conditions
General terms and conditions
The general terms and conditions of the website www.volonte.si have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.
The terms of sale determine the rights and obligations of customers when ordering products available on the website www.volonte.si , as well as the business relationship between the provider and the customer.
The entire content of the website, regardless of its form (text, images, films, sounds, etc.) is protected by copyright. The content of the website may not be used for any purpose other than the user's personal viewing, unless the provider expressly and in writing grants permission otherwise. In the event of misuse, the user is liable criminally and materially.
By using the website www.volonte.si, the user accepts and agrees to all provisions of the general terms and conditions. If you do not agree with these general terms and conditions, we urge you to immediately stop accessing the website.
Please read the general terms and conditions and our privacy policy, which relates to your privacy and personal data.
Intellectual property law
The provider has all necessary rights to the trademarks and other products located on the website. The trademarks located on the website are protected in accordance with national and international legislation. By publishing the trademarks and enabling the use of the website, the provider does not waive the rights arising from the trademarks. In the event of misuse of the trademarks, the user is criminally and materially liable.
The entire content of the website, regardless of its format, is protected by copyright. The holder of all copyrights is the online store provider.
Online store
The user can shop via the website, which is accessible via the link: www.volonte.si
The written general terms and conditions are an integral part of the contractual relationship between the provider and the buyer - the purchase contract.
By registering on the website or by ordering through the online store, the user confirms that he/she understands and accepts the general terms and conditions.
The user does not need to register to purchase in the online store.
The provider makes every effort to provide accurate information found in the online store (product description, photos, etc.).
Offers on the site are limited in quantity and time. The quantities of stocks published on the website are informative and may change without notice.
Prices and taxes
All prices are expressed in EUR. Prices include value added tax (22% VAT), as we are a taxable person. Item prices do not include delivery or postage costs. These are stated when calculating the order value before the electronic confirmation of the order.
The store offers the following payment methods to the customer:
- credit card,
- PayPal.
Paying through our payment system is safe, as it complies with security standards with an SSL certificate.
All products are original.
Promotional offers are valid while stocks last.
The seller will notify potential buyers who are in the process of ordering in the event of changes to prices or product descriptions.
Order cancellation
When the user places an order, they receive an email confirming receipt of the order. The user has the right to cancel the order before receiving an email notification from the provider that the shipment has been sent to the post office or ordered from the brand's supplier.
The contract or order is sent to the buyer to the email address he entered when placing the order. We store it in electronic form at the company's headquarters. The buyer can request a copy (invoice) via our contact address: infovolonte@gmail.com.
The online store has technical means to identify and correct errors before placing an order, namely the site warns the buyer if he has not filled in all the required fields. Before completing the order, a summary is available in which the buyer can check and edit his entered data. In the event of an incorrect entry, the buyer can correct the errors in the shopping cart.
To cancel an order, the user sends a request by email to infovolonte@gmail.com. The cancellation request must contain the user's first and last name, address, order number and order date.
Withdrawal from the contract and return of products
The sixth paragraph of Article 43. d of the ZVPot stipulates that if the consumer has already received the goods and withdraws from the contract, he shall return them to the company or a person authorized by the company to take over the goods, immediately or at the latest within 14 days after the notification of withdrawal from the contract. In the event of withdrawal from the contract, the company must return all payments received that were charged to the consumer upon conclusion of the contract (placement of the order) within 14 days after receipt of the goods. Returns are not returned in cash.
The buyer has the right to withdraw from the contract within 30 days, without giving any reason for their decision. During this time, the buyer must inform the company of their withdrawal from the contract and their intention to return the goods.
The product you wish to return must be unused, unworn, unwashed, clean and undamaged.
Products sold in packaging must be returned in the original packaging with original labels!
In the event of withdrawal from the contract, the provider reserves the right to claim reimbursement of the reduced value of the goods.
We recommend that you open the packaging carefully and keep it in its original condition, and keep the labels attached to the product until you are sure that the product is suitable. When purchasing clothing, check the appropriate size by trying it on over other clothing, not on bare skin, and also be careful not to leave traces of makeup and powder.
We welcome inquiries for additional information at infovolonte@gmail.com or at the address below.
Please send the product that does not suit you to the address below. Please attach a copy of the original invoice to the product.
We will refund the purchase price to the specified TTR account no later than 14 days after receiving the email and the returned product. To refund the purchase price, we need the returned product (in the condition as stated in the previous paragraphs) and a refund request by email to infovolonte@gmail.com
If you have provided an incorrect bank account, we will charge an additional fee of €30 to resolve the matter with the bank and the ineligible recipient.
Cash refunds are not possible.
For returns of products paid for by credit card, we will refund the purchase price for the returned product to your credit card. For returns of products paid for on delivery or by bank transfer, we will refund the purchase price to your transaction account.
If the product has material defects, the user must notify the provider of the defect within the statutory deadline and describe the defect in more detail in the defect notification and allow the provider to inspect the product.
The provider is not liable for material defects in the product that appear after two years have passed since the product was delivered.
By ordering a shipment, the buyer agrees that if the shipment is not received, VOLONTE doo will charge the buyer for the postage of the sent and returned package.
In case of problems, the buyer can contact the email infovolonte@gmail.com for help. The buyer can submit a complaint to the email address infovolonte@gmail.com. The complaint handling process is confidential.
The provider will confirm receipt of the complaint within five working days and inform the buyer about the progress of the procedure within a further eight days. The provider will make every effort to resolve any disputes amicably. If an amicable resolution of the dispute is not achieved, the court in Ljubljana shall have jurisdiction to resolve all disputes between the provider and the buyer.
The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
The costs associated with returning the goods in the event of withdrawal from the contract are borne by the user.
Warranty
The provider sells products of proven quality. The supplier and owner of the VOLONTE brand is the company VOLONTE doo
All products are original.
Exclusion of liability
The provider makes every effort to ensure accurate and correct content published on the website.
The user must ensure adequate protection of their equipment before entering the online store.
The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. The provider is not responsible for compensating for any loss, damage or costs incurred by the user due to the cessation of the online store.
Cookies
Legal basis: the amended Electronic Communications Act (Official Gazette No. 109/2012), which entered into force at the beginning of 2013, brought new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on a user's computer or mobile device.
What are cookies? A cookie is a small file, usually containing a sequence of letters and numbers, that is downloaded to a user's computer when they visit a particular website. On each subsequent visit, the website will retrieve information about the downloaded cookie and recognize the user.
Why are they used? Cookies are used to customize web content according to the user's wishes and optimize the use of the website. They are also used to prepare anonymous statistical data that helps us understand the user's use of the website and help improve the content of the website without personally identifying the user.
Cookie storage: Cookies can be stored for different lengths of time.
Temporary or session cookies remain on your device until you log out of your web browser, then they are deleted.
Persistent or stored cookies remain on your device for the entire time interval specified in the cookie parameters, or until the user manually deletes it.
Types of cookies: strictly necessary cookies (these enable the use of essential components for the proper functioning of the website), performance cookies (these cookies collect data on how the website is used in order to improve the functioning of the website, but do not collect information that would enable the identification of the user), functional cookies (These cookies allow the website to remember some of your selected options (your username, region) and provide the user with more advanced and personalized functions. These cookies enable tracking of your activity on the website.) Targeting and advertising cookies (These cookies are most often used by third parties (advertising and social networks) for the purpose of displaying targeted advertisements and measuring the effectiveness of advertisements).
Cookie management: You can control and manage cookies in the settings of the web browser you use. The user decides whether to allow cookies to be stored on their computer, and they can remove cookies at any time if cookies are enabled. For instructions on how to manage cookies, please refer to your browser's instructions.
Right to information
The provider is committed to protecting your privacy. All personal data of the online store user is confidential and will not be disclosed to unauthorized persons under any circumstances. You can visit most pages in our online store without having to disclose your personal data, such as your name, address and email address. However, we obtain some information automatically using cookies and web beacons ("pixel tags"), standard tools in the online industry. The use of cookies and web beacons allows us to recognize your IP address, the type of browser you are using and your general activity on the Internet. If you disable cookies on your computer, it will not be possible to make a purchase in the online store. We need your personal data to make a purchase in our online store. We do not disclose the data you provide to us to third parties, except for the purpose of confirming the validity of the purchase with a payment card, product delivery, marketing and promotion. The provider takes all necessary measures to protect the confidentiality of personal data. You can view, change or request deletion of your personal data, and you can also unsubscribe from receiving newsletters. Send an email stating that you do not want to receive newsletters to infovolonte@gmail.com. The user is also responsible for protecting personal data, by ensuring the security of their username and password and appropriate software (antivirus) protection of their computer. If you have any questions regarding our personal data protection policy or how your personal data is handled, you can contact our privacy representatives without hesitation.
VOLONTE doo
Metlece 14
3325 Sostanj
www.volonte.si
infovolonte@gmail.com
The general terms and conditions of the website www.volonte.si have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.
The terms of sale determine the rights and obligations of customers when ordering products available on the website www.volonte.si , as well as the business relationship between the provider and the customer.
The entire content of the website, regardless of its form (text, images, films, sounds, etc.) is protected by copyright. The content of the website may not be used for any purpose other than the user's personal viewing, unless the provider expressly and in writing grants permission otherwise. In the event of misuse, the user is liable criminally and materially.
By using the website www.volonte.si, the user accepts and agrees to all provisions of the general terms and conditions. If you do not agree with these general terms and conditions, we urge you to immediately stop accessing the website.
Please read the general terms and conditions and our privacy policy, which relates to your privacy and personal data.
Intellectual property law
The provider has all necessary rights to the trademarks and other products located on the website. The trademarks located on the website are protected in accordance with national and international legislation. By publishing the trademarks and enabling the use of the website, the provider does not waive the rights arising from the trademarks. In the event of misuse of the trademarks, the user is criminally and materially liable.
The entire content of the website, regardless of its format, is protected by copyright. The holder of all copyrights is the online store provider.
Online store
The user can shop via the website, which is accessible via the link: www.volonte.si
The written general terms and conditions are an integral part of the contractual relationship between the provider and the buyer - the purchase contract.
By registering on the website or by ordering through the online store, the user confirms that he/she understands and accepts the general terms and conditions.
The user does not need to register to purchase in the online store.
The provider makes every effort to provide accurate information found in the online store (product description, photos, etc.).
Offers on the site are limited in quantity and time. The quantities of stocks published on the website are informative and may change without notice.
Prices and taxes
All prices are expressed in EUR. Prices include value added tax (22% VAT), as we are a taxable person. Item prices do not include delivery or postage costs. These are stated when calculating the order value before the electronic confirmation of the order.
The store offers the following payment methods to the customer:
- credit card,
- PayPal.
Paying through our payment system is safe, as it complies with security standards with an SSL certificate.
All products are original.
Promotional offers are valid while stocks last.
The seller will notify potential buyers who are in the process of ordering in the event of changes to prices or product descriptions.
Order cancellation
When the user places an order, they receive an email confirming receipt of the order. The user has the right to cancel the order before receiving an email notification from the provider that the shipment has been sent to the post office or ordered from the brand's supplier.
The contract or order is sent to the buyer to the email address he entered when placing the order. We store it in electronic form at the company's headquarters. The buyer can request a copy (invoice) via our contact address: infovolonte@gmail.com.
The online store has technical means to identify and correct errors before placing an order, namely the site warns the buyer if he has not filled in all the required fields. Before completing the order, a summary is available in which the buyer can check and edit his entered data. In the event of an incorrect entry, the buyer can correct the errors in the shopping cart.
To cancel an order, the user sends a request by email to infovolonte@gmail.com. The cancellation request must contain the user's first and last name, address, order number and order date.
Withdrawal from the contract and return of products
The sixth paragraph of Article 43. d of the ZVPot stipulates that if the consumer has already received the goods and withdraws from the contract, he shall return them to the company or a person authorized by the company to take over the goods, immediately or at the latest within 14 days after the notification of withdrawal from the contract. In the event of withdrawal from the contract, the company must return all payments received that were charged to the consumer upon conclusion of the contract (placement of the order) within 14 days after receipt of the goods. Returns are not returned in cash.
The buyer has the right to withdraw from the contract within 30 days, without giving any reason for their decision. During this time, the buyer must inform the company of their withdrawal from the contract and their intention to return the goods.
The product you wish to return must be unused, unworn, unwashed, clean and undamaged.
Products sold in packaging must be returned in the original packaging with original labels!
In the event of withdrawal from the contract, the provider reserves the right to claim reimbursement of the reduced value of the goods.
We recommend that you open the packaging carefully and keep it in its original condition, and keep the labels attached to the product until you are sure that the product is suitable. When purchasing clothing, check the appropriate size by trying it on over other clothing, not on bare skin, and also be careful not to leave traces of makeup and powder.
We welcome inquiries for additional information at infovolonte@gmail.com or at the address below.
Please send the product that does not suit you to the address below. Please attach a copy of the original invoice to the product.
We will refund the purchase price to the specified TTR account no later than 14 days after receiving the email and the returned product. To refund the purchase price, we need the returned product (in the condition as stated in the previous paragraphs) and a refund request by email to infovolonte@gmail.com
If you have provided an incorrect bank account, we will charge an additional fee of €30 to resolve the matter with the bank and the ineligible recipient.
Cash refunds are not possible.
For returns of products paid for by credit card, we will refund the purchase price for the returned product to your credit card. For returns of products paid for on delivery or by bank transfer, we will refund the purchase price to your transaction account.
If the product has material defects, the user must notify the provider of the defect within the statutory deadline and describe the defect in more detail in the defect notification and allow the provider to inspect the product.
The provider is not liable for material defects in the product that appear after two years have passed since the product was delivered.
By ordering a shipment, the buyer agrees that if the shipment is not received, VOLONTE doo will charge the buyer for the postage of the sent and returned package.
In case of problems, the buyer can contact the email infovolonte@gmail.com for help. The buyer can submit a complaint to the email address infovolonte@gmail.com. The complaint handling process is confidential.
The provider will confirm receipt of the complaint within five working days and inform the buyer about the progress of the procedure within a further eight days. The provider will make every effort to resolve any disputes amicably. If an amicable resolution of the dispute is not achieved, the court in Ljubljana shall have jurisdiction to resolve all disputes between the provider and the buyer.
The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
VOLONTE doo
Metlece 14
3325 Sostanj
Metlece 14
3325 Sostanj
Slovenia
The costs associated with returning the goods in the event of withdrawal from the contract are borne by the user.
Warranty
The provider sells products of proven quality. The supplier and owner of the VOLONTE brand is the company VOLONTE doo
All products are original.
Exclusion of liability
The provider makes every effort to ensure accurate and correct content published on the website.
The user must ensure adequate protection of their equipment before entering the online store.
The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. The provider is not responsible for compensating for any loss, damage or costs incurred by the user due to the cessation of the online store.
Cookies
Legal basis: the amended Electronic Communications Act (Official Gazette No. 109/2012), which entered into force at the beginning of 2013, brought new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on a user's computer or mobile device.
What are cookies? A cookie is a small file, usually containing a sequence of letters and numbers, that is downloaded to a user's computer when they visit a particular website. On each subsequent visit, the website will retrieve information about the downloaded cookie and recognize the user.
Why are they used? Cookies are used to customize web content according to the user's wishes and optimize the use of the website. They are also used to prepare anonymous statistical data that helps us understand the user's use of the website and help improve the content of the website without personally identifying the user.
Cookie storage: Cookies can be stored for different lengths of time.
Temporary or session cookies remain on your device until you log out of your web browser, then they are deleted.
Persistent or stored cookies remain on your device for the entire time interval specified in the cookie parameters, or until the user manually deletes it.
Types of cookies: strictly necessary cookies (these enable the use of essential components for the proper functioning of the website), performance cookies (these cookies collect data on how the website is used in order to improve the functioning of the website, but do not collect information that would enable the identification of the user), functional cookies (These cookies allow the website to remember some of your selected options (your username, region) and provide the user with more advanced and personalized functions. These cookies enable tracking of your activity on the website.) Targeting and advertising cookies (These cookies are most often used by third parties (advertising and social networks) for the purpose of displaying targeted advertisements and measuring the effectiveness of advertisements).
Cookie management: You can control and manage cookies in the settings of the web browser you use. The user decides whether to allow cookies to be stored on their computer, and they can remove cookies at any time if cookies are enabled. For instructions on how to manage cookies, please refer to your browser's instructions.
Right to information
The provider is committed to protecting your privacy. All personal data of the online store user is confidential and will not be disclosed to unauthorized persons under any circumstances. You can visit most pages in our online store without having to disclose your personal data, such as your name, address and email address. However, we obtain some information automatically using cookies and web beacons ("pixel tags"), standard tools in the online industry. The use of cookies and web beacons allows us to recognize your IP address, the type of browser you are using and your general activity on the Internet. If you disable cookies on your computer, it will not be possible to make a purchase in the online store. We need your personal data to make a purchase in our online store. We do not disclose the data you provide to us to third parties, except for the purpose of confirming the validity of the purchase with a payment card, product delivery, marketing and promotion. The provider takes all necessary measures to protect the confidentiality of personal data. You can view, change or request deletion of your personal data, and you can also unsubscribe from receiving newsletters. Send an email stating that you do not want to receive newsletters to infovolonte@gmail.com. The user is also responsible for protecting personal data, by ensuring the security of their username and password and appropriate software (antivirus) protection of their computer. If you have any questions regarding our personal data protection policy or how your personal data is handled, you can contact our privacy representatives without hesitation.
VOLONTE doo
Metlece 14
3325 Sostanj
www.volonte.si
infovolonte@gmail.com
038-986-750
Law
The competent court in Slovenia shall be the court for resolving any disputes. In accordance with the law, the Provider does not recognize any provider of out-of-court consumer dispute resolution as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. The invalidity of any general condition does not result in the invalidity of other conditions. In accordance with the ZIsRPS, the Buyer may file an initiative to initiate an out-of-court consumer dispute resolution procedure via the European platform for online consumer dispute resolution (SRPS). The General Terms and Conditions shall enter into force on: 02.11.2021
Law
The competent court in Slovenia shall be the court for resolving any disputes. In accordance with the law, the Provider does not recognize any provider of out-of-court consumer dispute resolution as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. The invalidity of any general condition does not result in the invalidity of other conditions. In accordance with the ZIsRPS, the Buyer may file an initiative to initiate an out-of-court consumer dispute resolution procedure via the European platform for online consumer dispute resolution (SRPS). The General Terms and Conditions shall enter into force on: 02.11.2021